Take a tour of the portal!
Not sure where to start? We’ll walk you through everything you need to know on this video tour of the Network members’ portal.
View more FAQs below. For any other questions, contact us anytime!
Frequently Asked Questions
How do I add/remove a sub-account?
How do I request an account manager switch?
My password is incorrect.
Where is my invoice?
How do I change my credit card information?
How do I change my email or other profile information?
We're here for you! Contact us anytime.
For questions concerning:
- Navigating portal resources
- Upgrading your membership
- Questions about strategy calls
- And more!
Contact Membership Director, Sonya Stearns: sonya@truecharity.us.
For urgent matters, text or call Sonya at 239-776-2446.
For questions concerning:
- Billing issues
- Technical issues
- Adding people to your membership
Contact Member Support Specialist, Ashley Ward: ashley@truecharity.us.
For all other questions, feel free to contact a member of the team.
James Whitford
Co-founder and CEO
james@truecharity.us
Nathan Mayo
VP of Programs
nathan@truecharity.us
Bethany Herron
VP of Comms and Learning
bethany@truecharity.us
Jeff Ferguson
VP of Advancement
jeff@truecharity.us
Savannah Aleckson
Events Director
savannah@truecharity.us
Amanda Fisher
Community Engagement Director
amanda@truecharity.us
Avery West
Member Solutions Architect
avery@truecharity.us
Alyssa Glasgow
Graphic Design Manager
alyssa@truecharity.us
Steve Lyon
Editorial Director
steve@truecharity.us
Cole Edmonson
Marketing Specialist
cole@truecharity.us
Jadeth James
Community Events Coordinator
jadeth@truecharity.us
